Skip to Content

What they find isn’t good. On days with higher air pollution, workers spend more time on breaks and complete fewer calls. On average, a 10% increase in the API was associated with a 0.35% decrease in number of calls handled per day. That quickly adds up: workers in the call centres studied are estimated to be 6% more productive on low-pollution days than on days when pollution is high.


Join in on the conversation with Alex Masters Lecky when you subscribe to PEAK DEMAND.